Q&A
8.3 2017-02-12 Mail>>operations>>send email - server Crash
Aldevinas Katkus
3-15-17
I have tried to send an email via Mail>>operations>>send email and it crashed the server. I did not happen once again (yet).
We use an external gw for emails, though external gw does not start on the linux server (it starts on the windows). Error on linux is 2017-03-09 13:54:25 database cache may be max 80% of physical RAM (physical RAM is: 0bytes, attempted to use: 100000bytes for DB cache)


What could be the reason? Here is an excerpt from the log:

2017-03-14 11:33:11 SYSTEM El. pašto siuntimas iš Aldevinas Katkus
2017-03-14 11:33:12 GATE looking for: 2,4,10,14,16,20 0|0|2017-03-14>18 003 800 >8; :18 980 800 080.002?;4?|11:33:9.0|0|12212
2017-03-14 11:33:12 GATE in index: 0:EMailQueVc:SENDING
2017-03-14 11:33:12 GATE D4IndexDelete found no record
2017-03-14 11:33:12 GATE dump of call stack
2017-03-14 11:33:12 GATE D4IndexDelete found no record, now dumping index:
2017-03-14 11:33:12 GATE new clean node at: 343090688 with 5 atoms and 11592 logical children
2017-03-14 11:33:12 GATE key: 2,4,10,14,16,20 1|0|2004-11-04=48 00; 800 48< 85: 280 800 080.000004|12:5:34.0|0|4, daughter: 1204705280
2017-03-14 11:33:12 GATE new clean node at: 1204705280 with 7 atoms and 2401 logical children
2017-03-14 11:33:12 GATE key: 2,4,10,14,16,20 1|0|2004-11-04=48 00; 800 48< 85: 280 800 080.000004|12:5:34.0|0|4, daughter: 902260224
2017-03-14 11:33:12 GATE new clean node at: 902260224 with 7 atoms and 343 logical children
2017-03-14 11:33:12 GATE key: 2,4,10,14,16,20 1|0|2004-11-04=48 00; 800 48< 85: 280 800 080.000004|12:5:34.0|0|4, daughter: 313197568
2017-03-14 11:33:12 GATE new clean node at: 313197568 with 7 atoms and 49 logical children
2017-03-14 11:33:12 GATE key: 2,4,10,14,16,20 1|0|2004-11-04=48 00; 800 48< 85: 280 800 080.000004|12:5:34.0|0|4, daughter: 629708800
2017-03-14 11:33:12 GATE new clean node at: 629708800 with 7 atoms and 7 logical children
2017-03-14 11:33:12 GATE key: 2,4,10,14,16,20 1|0|2004-11-04=48 00; 800 48< 85: 280 800 080.000004|12:5:34.0|0|4, record: 1279900947968
2017-03-14 11:33:12 GATE key: 2,4,10,14,16,20 1|0|2004-11-08=48 00; 800 889 :99 880 800 080.000007|9:41:24.0|0|7, record: 1297080817152
2017-03-14 11:33:12 GATE key: 2,4,10,14,16,20 1|0|2004-11-10=48 00; 800 :8> 91; 380 800 080.000009|14:17:51.0|0|9, record: 1301375784448
2017-03-14 11:33:12 GATE key: 2,4,10,14,16,20 1|0|2004-11-18=48 00; 801 28> 848 480 800 080.00000:|14:4:4.0|0|10, record: 1305670751744
2017-03-14 11:33:12 GATE key: 2,4,10,14,16,20 1|0|2004-11-18=48 00; 801 28> 859 880 800 080.00000;|14:5:24.0|0|11, record: 1309965719040
2017-03-14 11:33:12 GATE key: 2,4,10,14,16,20 1|0|2004-11-18=48 00; 801 28> 869 180 800 080.00000<|14:6:17.0|0|12, record: 1314260686336
2017-03-14 11:33:12 GATE key: 2,4,10,14,16,20 1|0|2004-11-18=48 00; 801 290 :49 680 800 080.00000=|16:36:22.0|0|13, record: 1318555653632
2017-03-14 11:33:12 GATE end of node
2017-03-14 11:33:12 GATE
2017-03-14 11:33:12 GATE key: 2,4,10,14,16,20 1|0|2004-11-22=48 00; 801 68> 8:: 880 800 080.00000>|14:10:40.0|0|14, daughter: 789494272
2017-03-14 11:33:12 GATE new clean node at: 789494272 with 7 atoms and 7 logical children



//Aldevinas
Reply
Elar Tammeraja
3-16-17
If there is a bug in that version then please report accordingly. If you cannot repeat the issue and need help with resolving it then please contact our Product Manager in Lithuania
Reply
Aldevinas Katkus
3-17-17
Created byElar Tammeraja19:13 16 Mar 2017
If there is a bug in that version then please report accordingly. If you cannot repeat the issue and need help with resolving it then please contact our Product Manager in Lithuania
We cannot repeat this issue, as well as the issue (which happened in v. 8.2) when the email sent to the customer (saved in the Email queue) was different than that saved in the user's mailbox when using "Send email". Both of these happened only once.
Reply
Aldevinas Katkus
3-21-17
it crashed again today:
2017-03-21 12:46:39 VK PDF Error: 4133
2017-03-21 12:50:14 SYSTEM El. pašto siuntimas iš Virginija
2017-03-21 12:50:14 GATE looking for: 2,4,10,14,16,20 0|0|2017-03-21>18 003 801
58< ;28 =80 800 080.002?<9?|12:50:13.0|0|12233
2017-03-21 12:50:14 GATE in index: 0:EMailQueVc:SENDING
2017-03-21 12:50:14 GATE D4IndexDelete found no record
2017-03-21 12:50:14 GATE dump of call stack
2017-03-21 12:50:14 GATE D4IndexDelete found no record, now dumping index:

2017-03-21 12:50:14 GATE new clean node at: 1174075904 with 5 atoms and 11613 lo
gical children
2017-03-21 12:50:14 GATE key: 2,4,10,14,16,20 1|0|2004-11-04=48 00; 800 48< 85:

280 800 080.000004|12:5:34.0|0|4, daughter: 1174266880
2017-03-21 12:50:14 GATE new clean node at: 1174266880 with 7 atoms and 2401 l

ogical children
Reply
Aldevinas Katkus
3-21-17
GATE is the external gateway user, however the external gateway cannot be run on the linux machine as said previously. In this case I ran the external gateway on the windows machine with the server on the linux. Disabling the external gw via system>>settings>>optional features and sending the same email with an internal gateway worked with no crash. Any solutions for this?
Reply
Aldevinas Katkus
4-14-17
One more crash on the same DB:
2017-04-13 17:54:11 VK PDF Error: 4191
2017-04-13 17:54:11 VK PDF error embedding font: fonts/ADVC128B.TTF: Unsupported
ttf format.
2017-04-13 17:54:11 VK Times-Roman will be used instead.

2017-04-13 17:57:39 VK/THREAD(15) Ataskaita Laiško istorija
2017-04-13 18:02:20 SYSTEM El. pašto siuntimas iš Virginija <-sending email
2017-04-13 18:02:20 GATE looking for: 2,4,10,14,16,20 0|0|2017-04-13>18 004 800
=92 829 380 800 080.003016?|18:2:19.0|0|12310
2017-04-13 18:02:20 GATE in index: 0:EMailQueVc:SENDING
2017-04-13 18:02:20 GATE D4IndexDelete found no record
2017-04-13 18:02:20 GATE dump of call stack
2017-04-13 18:02:20 GATE D4IndexDelete found no record, now dumping index:
2017-04-13 18:02:20 GATE new clean node at: 542516736 with 5 atoms and 11690 log
ical children
Reply
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