Frequently Asked Questions

- The shared part of HAL is no longer open to partners by default- partner who needs HAL access for a customisation must request access for each customisation part separately

Navigate to Issue Tracking page in the above menu: Support > Issue Tracking
Then use the “Report an Issue” button and select “Bug”
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When something doesn't work in the way that it was intended it can be considered a bug.
When functionality is missing or is under-developed it is a wish.

General rules of reporting issues, Dos and Don'ts for reporting an issue
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- Which ports should be open on server? Ports 80 and 443 are required
- How to fix a broken Cloud Node?
- How to add an existing Standard ERP server to an existing Cloud Node?
- For more information please refer to the Cloud Node & MyStandard Questions and Answers white paper document and the forum discussion about this topic

List of parameters that can be defined in the parameters.txt file or used in command line.
All parameter without an equal sign should have a space after. (e.g --port 1200)
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Navigate to Issue Tracking page in the above menu: Support > Issue Tracking
Then use the “Report an Issue” button and select “Wish”
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Please refer to MOST COMMON ERROR MESSAGES section in training material "Standard ERP - System Administration Advanced"

Our standard partner terms dictate that HansaWorld invoices customers direct and you as partners should invoice us directly foryour commission on a monthly basis. HansaWorld can set up within CRM settings so you get CC'd on all invoices raised to yourcustomer base so you can ensure that you don't miss any invoices for which you are entitled to claim commission.
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Please refer to these videos:
- General SERP price list (16 min)
- Cloud hosting (4 min)

There are various Enabler files that can be placed in root folder of Standard ERP client to enable specific features.
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1 - Create a new fiscal year in Nominal ledger >> Settings >> Fiscal Years
2 - Update Reporting Periods in System Module’s settings
3 - Add new Number Series (if in use) for the new fiscal year in modules that you use and the ones that are affected
4 - Book result of the year as one transaction
5 - Following year move that result to profit/loss carried forward, dividends or whatever has been decided within the company

1 - Log in to the MyStandard Portal with your partner credentials
2 - Go to the Partner Management tab and click on the Add Employee button
3 - Fill in the Standard ID for the new employee
4 - Click on the Save button to link the new employee account
5 - Your employee can now log into the Partner Portal with their Standard ID