Unlicensed user is logged in
Std Accounts Test
4-12-18
Hello,

Customer on version 8.1 30-06-2016, windows server & clients

Since three days back,Users started to receive a message while trying to login "One unlicensed user is logged in. You may not log in
until the unlicensed user is logged off".
Nothing changed recently in terms of license or user configuration.
By testing, No clear pattern was found such as specific user causing this issue. Also, the "Unlicensed" checkbox
in person record is not ticked for for any user.

Can any one share experience on how to find out the causes this problem ..

Thanks,

Mohamed Saad


Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
Paul Timms
I've found an issue which I'm trying to find the best way to resolve. An integrated proof of delivery system sends two pieces of data to the SERP API, in two separate calls - let's c...
17:59 20 Feb 2026
Andis Blicāns, Grasko
There are some topics in this Q&A related to this question, but none of them is about Idle users - Concurrent or Named. If timeout minutes are specified in Optional Features, then all idle users are...
15:53 18 Feb 2026