Last Friday a client needed to credit an invoice because they wanted to add an important comment to it before sending the invoice off.

In keeping with the concepts of credit a "delivery" do a "return goods", the client credited the invoice and attempted to recreate the invoice and it would not.

I checked and the Sales Order is still showing that the order is invoiced. This caused a lot of confusion and pain for the client.

In speaking to a more experienced SERP colleague he pointed out that we should return the goods and credit the invoice from the Credit Note (They only needed to fix add comment). Why I asked, "that is how SERP works, doing a credit from the invoice for inventoried items does not work (Although the software allows it)".

So I ask, can someone explain to me if this is a bug that the development team will to fix? Or some type of design requirement that just is not obvious and we have to keep customer away from using "create -> Credit Note" from an invoice.


Thanks,

Wayne