Hello,

first of all, when you ask/report customer related issues/bugs, please always say the version of the client.
As a lot of cases we all spend time checking, and a lot of things have been fixed in latest available versions.

So our questions from our side:

1. About what SERP version we are talking?

2. Is client using "Item varieties" ?
3. Is customer using "Multiple locations" ?

Hansaworld support.