So we discovered by inspecting the code that when the user selects to allow over delivery of items, the Recalculate Item Status deliberately ignores Good Return records and when the GR has "Credit cust for item" set for the GR, this utility ignores counting the item on the GR.

We fixed the system by un-checking this setting and re-running the Recalculate Item Status routine under the Techniques -> Routines -> Maintenance. Then going back and selecting this setting again. System is now fixed.

Our question is - Can anyone explain the logic behind why this is done this way?

Have be damaged anything by doing what we did/what is the potential for us damaging a client's system when we do this?


Thanks in advance.