One of our customers is having a problem exporting contacts.

Running SERP version 8.4 2018-03-21

When run from the database maintenance->register export we get a no response from network that keeps counting up and eventually crashes. In the background there is a message queued data that counts up to around 500mb before crashing. This occurs both locally and remotely. It lasts 3-5 minutes in this state before crashing.

While this is occurring all clients on the network are frozen and some crash out. The server log indicates 55k records exported in around 15 seconds.

When running the export from integrations->base register export a similar thing happens except the queued data only counts up to around 100mb and it does eventually export the file which is around 32MB locally.


My questions are is there any way to prevent exports from impacting all clients, and why might the contact register be counting up so high when exporting and eventually fail?