Hi Paul, this issue could have been a 8.4 specific dated version problem. In latest 8.5 SERP Servers such as 19-11-26, this is not repeatable. We have also updated and made major changes to MyStandard since this, to make process easier and more efficient. Please submit a Partner Portal bug indicating version and build if you still experience any more of this behaviour. Thank you!

Best Regards,
Omar