Did you maybe try with function "Write-off Prepayment"?
http://www.hansamanuals.com/main/english/mailnumber___3396/theconf___516/manuals/levelzero___3393/version___71/hwconvindex.htm
Hello,
We also have a customer on windows who is on 2026-02-28 having the exact same error message after updating.
The title of the messagebox is in our case is: "C:\Program Files(x86)\Han...