Customer Can't Login With Standard ID
Adam Pember
4-7-20
Operating system: Windows
Version 2020-01-07 build 517.

A customer has reported they cannot log in to Hansa with their Standard ID and only affects one user (the error is "Incorrect user name or password."). They are able to login to MyStandard and doing a password reset does not resolve the problem.
Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
*GATE* does't work after upgrade to v. 2026-01-26 1335
Piotr Wycichowski
Hi, I need very quick support. We've just upgaraded our SERP from version 250507/85558691 to 260126/85561335 (on Mac server). When server process was started, the folder EmailGateway was autom...
08:56 10 Mar 2026
Re: Re: App Message on new version
Hi Bror-Erik, Thanks for your reply. We've done further testing and we've discovered that it is only my Windows 11 laptop that has this message about downloading components. Other coll...
12:04 27 Feb 2026