Hi,

I have a customer server recently migrated to 8.5 2020-01-07 version.
Because of everybody working from home with some low quality internet/router connection, SERP clients loose connection and tries to reconnect.
Sometimes when that happens They get an error popup that says "You have been disconnected by a different user". Of course this is not the reasons, because User is already logged and is not able to reconnect again.
I found the error number 21610 and has the following comment in hal "/* Login/Reconnect/Logoff */".

Is there any way to avoid this, Maybe to logout old session, set some timeout or anything ?

This was not happening with old 8.4 version.