Re: Mails being overwritten
10-13-21
We had this kind of problems - was related to mail created by users with closed mailbox.


Example:
1. User1 (his mailbox is closed) sends e-mail from SalesOrder
Since the mailbox is closed, the e-mail is created, but will not actually be saved, but PDF is created and SalesOrder gets the link to e-mail.

2. User2 (his mailbox is open) sends e-mail from Invoice.
This e-mail is saved and has SalesOrder and Invoice as attachments + links to both records (SO+Invoice) since they are related to the same e-mail number.

Was solved with HAL - did't allow sending e-mails if the mailbox is closed.
Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
Logo on bottom left of Navigation window
Hi there, We have noticed that when we click the "Standard ERP by HansaWorld" logo on the bottom left hand side of the main navigation window that it takes us off to our default browser a...
11:37 14 Aug 2026
Re: mailboxes with email / conference module
Reino Botha
Hi Kevin, All users require a mailbox, including Global Users. The mailbox is also required to enable access to the Personal Desktop, so it cannot be avoided even if the Email and Conference mod...
10:45 14 Aug 2026