SMTP Error
Kate Kaufmane
11-2-21
Operating system: macOS
A customer who recently updated has this issue:

2021-10-23 09:26:20 SYSTEM Sending Email from Bob Southwell
2021-10-23 09:26:20 /THREAD(4) SMTP connecting to 127.0.0.1:12000
2021-10-23 09:26:21 /THREAD(4) SMTP connected
2021-10-23 09:26:22 /THREAD(4) Sent e-mail from bob.southwell@alcolizer.com with result: "Message accepted for delivery - 2021102321cTSCFxVaL"
2021-10-23 09:26:22 /THREAD(4) SMTP failed with code 421: Network error sending: QUIT

It seems that every outgoing email has that "SMTP failed.." error BUT the email are going out perfectly. And being received.

This is an error in log file that was not there in the previous version: 2021-10-23 09:26:22 /THREAD(4) SMTP failed with code 421: Network error sending: QUIT


E-mails are being sent out but it always receives this connection error.
“Network error sending” seems misleading as firstly it is talking to localhost (127.0.0.1), and secondly, it actually works.

version: 2021-06-08
previous version: 2020-03-24
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
Hi there, Server – tried both Windows Server 2022 and Linux Version - 2025-08-11 and 2026-05-25 We were testing a new version (2025-08-11) with a Halcust that we had migrated from the existing ...
10:11 4 Aug 2026
Kevin Stepper
Hi, years ago we used to have the email and conference module. Did not need it so we dropped it. We hav recently implemented global users, which are all named users and therefor seem to need a m...
18:07 3 Aug 2026