Client freeze
Aldevinas Katkus
8-9-23
Operating system: Windows
v. 8.5 2023-03-16 (build 85550006)
Our own DB. Windows client, linux server.

CLient semi-freezes, had to kill it via task manager.

Why the client starts "Looking up cloud server"?
We have our own VPS.
Month ago happened the same.


2023-08-09 17:08:03 AK re-connect opening connection
2023-08-09 17:08:04 AK Looking up cloud server 194B25F8-4BF35D6F-45D8E54E-0640CA1F-C1C174A6 using hosting centre HansaWorld Europa
2023-08-09 17:08:04 AK DoFindCloudServer(194B25F8-4BF35D6F-45D8E54E-0640CA1F-C1C174A6) attempt 1

2023-08-09 17:08:04 AK service call: CloudControllerFindServer to: CLOUDCONTROLLER_FINDSERVER failed with: communications error
2023-08-09 17:08:04 AK DoFindCloudServer(194B25F8-4BF35D6F-45D8E54E-0640CA1F-C1C174A6) communications error

2023-08-09 17:08:04 AK re-connect opening connection
...
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
Hi Andis, The issue occurs because your live server uses an internal or self-signed SSL certificate, which Hansa server does not trust. This is expected behavior — certificate validation ensures s...
10:38 11 Nov 2025
Hi again, do we know what it's trying to download, if we download it, it may make the message go away? Thanks...
11:16 30 Oct 2025