client disconnects v. 2023-07-23
Aldevinas Katkus
10-2-23
Operating system: Windows
Windows client, Windows server.
v 8.5 2023-07-23 (build 85551360)
We have upgraded to the newer version and clients are being disconnected randomly. Nothing interesting i the logs.
Any ideas how to fix this?

Client log:
2023-09-20 14:59:47 MS 0.000 CallHal(POSAudit_ButtonClick)
2023-09-20 14:59:47 MS 0.000 SetUpdate
2023-09-20 14:59:47 MS 0.000 SetUpdate
2023-09-20 14:59:47 MS 0.000 SetUpdate
2023-09-20 14:59:47 MS 0.000 SetUpdate
2023-09-20 14:59:48 MS 0.624 PushButAfter
2023-09-20 14:59:48 MS 0.003 PaintAll

2023-09-20 14:59:48 MS 0.003 PaintAll
2023-09-20 14:59:48 MS 0.006 PaintAll
2023-09-20 14:59:48 MS 0.001 PaintAll
server log:
2023-09-20 15:00:05 (1) SYSTEM Logoff 192.168.1.22:61875: the client closed the connection (1)
2023-09-20 15:00:05 (1) MS CallHal("CallUnRegisterFromPresenceServer")
2023-09-20 15:00:05 (1) MS 0.002 CallHal(CallUnRegisterFromPresenceServer)
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
Piotr Wycichowski
Hi, I need very quick support. We've just upgaraded our SERP from version 250507/85558691 to 260126/85561335 (on Mac server). When server process was started, the folder EmailGateway was autom...
08:56 10 Mar 2026
Hi Bror-Erik, Thanks for your reply. We've done further testing and we've discovered that it is only my Windows 11 laptop that has this message about downloading components. Other coll...
12:04 27 Feb 2026