We have now seen this at 4 different customer and originally it was just one client reporting this and the order is still open and we are working to find a fix.

Clients simply reported that an Order could not be invoiced or delivered. We detected that the Invoice/Del quantity on the Order was not updated when the CR or Returns were done.

Recently 3 customers reported the similar issues.

1) Returned the good and after creating the credit memo the Invoiced amount on the order remain without change. They could redeliver but not reinvoice.

2) Returned goods and similar issue after the credit memo the goods remained on the order as "invoiced"

3) today there have been 2-3 cases where the customer created a Delivery from an Order, then deleted the delivery, and yet the Del Qty on the Order remained in the Order record. I


Those are 3 different client from the first one above. We can't replicate this problem, but we are watching to see if it happens again...has anyone else reported something like this or got a bug report in on this?


Thanks in advance,

Wayne