Anyone seeing this type of activity on your customer's Orders.
wdinzey@dpdsoftware.ca
3-6-18
We have now seen this at 4 different customer and originally it was just one client reporting this and the order is still open and we are working to find a fix.

Clients simply reported that an Order could not be invoiced or delivered. We detected that the Invoice/Del quantity on the Order was not updated when the CR or Returns were done.

Recently 3 customers reported the similar issues.

1) Returned the good and after creating the credit memo the Invoiced amount on the order remain without change. They could redeliver but not reinvoice.

2) Returned goods and similar issue after the credit memo the goods remained on the order as "invoiced"

3) today there have been 2-3 cases where the customer created a Delivery from an Order, then deleted the delivery, and yet the Del Qty on the Order remained in the Order record. I


Those are 3 different client from the first one above. We can't replicate this problem, but we are watching to see if it happens again...has anyone else reported something like this or got a bug report in on this?


Thanks in advance,

Wayne
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
Piotr Wycichowski
Hi, Is somebody experienced in necessary settings for successful connection to server using webclient. When I tried, I got warning in brower, that Web client settings for HTTPS is not setup. So I ...
12:59 21 July 2025
Bror-Erik Kotiranta
Clients have their own cache, and then the server has the shared cache, if you want it kind of black and white. Presense should be there as far as i know...
10:55 7 July 2025