Hi,


We have an issue:
1. Server is located at client side.
* Customer can't connect with Android client. Gets message 326 and white screen. For second time application crashes.
* I can connect with Android client to his server. Can log out and log in as many times as I want successfully.
** Customer have granted access to my IP address.



2. Server is location in our Cloud Controller.
* Customer can connect with Android client.
* I can connect with Android client.


On both servers have same version and HAL code.
* Defined same HAL rules

What could be the reason why customer can't connect to his own server successfully? Tip where to look?