Hi,

SERP running under Windows and my client purchased a new printer. HP LaserJet.


All the application on the problem system can print to the printer other than SERP. All Windows 10 machines with SERP are working with this printer.

We had to edit the printer name just to get SERP of save the printer in the form definition under Windows 7 Pro but it will not print to the new printer.

Using an older printer on the same machine works. Connecting remotely and trying to print to a older remote printer via the remote software works.

Local printing to this NEW HP LaserJet just will not work.


Has anyone seen this and understands how to fix it.


We will try upgrading the client to the latest versions of SERP today (8.3 August 31, 2017) hoping this will help.


Thank in advance for any pointers.



Wayne