Hi Giuseppe,

We had to take action and test the HAL on 8.4 which compiled. So we recommended an upgrade and started it last night.. After midnight, starting at about 3am the system seems to be looping and not able to complete the upgrade.

Here are the loops from the hansalog. Client is Vocalinks. THey have on premise with cloud node but log here for convenience. really need to understand what step we should take here. Thanks in advance.

2018-05-29 09:52:31 Very long string in GetField 639983104
2018-05-29 09:52:31 activate language ENG
2018-05-29 09:52:31 *** RELOAD LANGUAGES ***
2018-05-29 09:52:31 *** RELOAD UI FULLY ***
2018-05-29 09:52:31 *** using a freelist to keep track of free space ***
2018-05-29 09:52:31 Last session was not properly terminated
2018-05-29 09:52:31 *** Using LRU Replacement ***
2018-05-29 09:52:31 Vocalinks IT Dept: Please check that CAN language hobs exist on client... Customised CAN windows not active now!

2018-05-29 09:52:31 *** running with new mail receiving and parsing ***
2018-05-29 09:52:31 16384 hash table entries added
2018-05-29 09:52:31 20547 cache sectors added
2018-05-29 09:52:31 activate language CAN done
2018-05-29 09:52:31 activate language CAN
2018-05-29 09:52:31 activate language ENG done
2018-05-29 09:36:10 Very long string in GetField 639983104
2018-05-29 09:36:10 activate language ENG
2018-05-29 09:36:10 *** RELOAD LANGUAGES ***
2018-05-29 09:36:10 *** RELOAD UI FULLY ***
2018-05-29 09:36:10 *** using a freelist to keep track of free space ***
2018-05-29 09:36:10 Last session was not properly terminated
2018-05-29 09:36:10 *** Using LRU Replacement ***
2018-05-29 09:36:10 Vocalinks IT Dept: Please check that CAN language hobs exist on client... Customised CAN windows not active now!
2018-05-29 09:36:10 *** running with new mail receiving and parsing ***
2018-05-29 09:36:10 16384 hash table entries added
2018-05-29 09:36:10 20547 cache sectors added
2018-05-29 09:36:10 activate language CAN done

2018-05-29 09:36:10 activate language CAN
2018-05-29 09:36:10 activate language ENG done

2018-05-29 09:36:02 Very long string in GetField 639983104
2018-05-29 09:36:02 activate language ENG
2018-05-29 09:36:02 *** RELOAD LANGUAGES ***
2018-05-29 09:36:02 *** RELOAD UI FULLY ***
2018-05-29 09:36:02 *** using a freelist to keep track of free space ***
2018-05-29 09:36:02 Last session was not properly terminated
2018-05-29 09:36:02 *** Using LRU Replacement ***
2018-05-29 09:36:02 Vocalinks IT Dept: Please check that CAN language hobs exist on client... Customised CAN windows not active now!
2018-05-29 09:36:02 *** running with new mail receiving and parsing ***
2018-05-29 09:36:02 16384 hash table entries added
2018-05-29 09:36:02 20547 cache sectors added
2018-05-29 09:36:01 activate language CAN done

2018-05-29 09:36:01 activate language CAN
2018-05-29 09:36:01 activate language ENG done

2018-05-29 09:31:05 Very long string in GetField 639983104
2018-05-29 09:31:05 activate language ENG
2018-05-29 09:31:05 *** RELOAD LANGUAGES ***
2018-05-29 09:31:05 *** RELOAD UI FULLY ***
2018-05-29 09:31:05 *** using a freelist to keep track of free space ***
2018-05-29 09:31:05 Last session was not properly terminated
2018-05-29 09:31:05 *** Using LRU Replacement ***
2018-05-29 09:31:05 Vocalinks IT Dept: Please check that CAN language hobs exist on client... Customised CAN windows not active now!
2018-05-29 09:31:05 *** running with new mail receiving and parsing ***
2018-05-29 09:31:05 16384 hash table entries added
2018-05-29 09:31:05 20547 cache sectors added
2018-05-29 09:31:05 activate language CAN done

2018-05-29 09:31:05 activate language CAN
2018-05-29 09:31:05 activate language ENG done

2018-05-29 09:30:59 Very long string in GetField 639983104
2018-05-29 09:30:59 activate language ENG
2018-05-29 09:30:59 *** RELOAD LANGUAGES ***
2018-05-29 09:30:59 *** RELOAD UI FULLY ***
2018-05-29 09:30:59 *** using a freelist to keep track of free space ***
2018-05-29 09:30:59 Last session was not properly terminated
2018-05-29 09:30:59 *** Using LRU Replacement ***
2018-05-29 09:30:59 Vocalinks IT Dept: Please check that CAN language hobs exist on client... Customised CAN windows not active now!
2018-05-29 09:30:59 *** running with new mail receiving and parsing ***
2018-05-29 09:30:59 16384 hash table entries added
2018-05-29 09:30:59 20547 cache sectors added
2018-05-29 09:30:59 activate language CAN done

2018-05-29 09:30:59 activate language CAN
2018-05-29 09:30:59 activate language ENG done

2018-05-29 09:30:53 Very long string in GetField 639983104
2018-05-29 09:30:53 activate language ENG
2018-05-29 09:30:53 *** RELOAD LANGUAGES ***
2018-05-29 09:30:53 *** RELOAD UI FULLY ***
2018-05-29 09:30:53 *** using a freelist to keep track of free space ***
2018-05-29 09:30:53 Last session was not properly terminated
2018-05-29 09:30:53 *** Using LRU Replacement ***
2018-05-29 09:30:53 Vocalinks IT Dept: Please check that CAN language hobs exist on client... Customised CAN windows not active now!
2018-05-29 09:30:53 *** running with new mail receiving and parsing ***
2018-05-29 09:30:53 16384 hash table entries added
2018-05-29 09:30:53 20547 cache sectors added
2018-05-29 09:30:53 activate language CAN done

2018-05-29 09:30:53 activate language CAN
2018-05-29 09:30:53 activate language ENG done

2018-05-29 09:30:50 Very long string in GetField 639983104
2018-05-29 09:30:50 activate language ENG
2018-05-29 09:30:50 *** RELOAD LANGUAGES ***
2018-05-29 09:30:50 *** RELOAD UI FULLY ***
2018-05-29 09:30:50 *** using a freelist to keep track of free space ***
2018-05-29 09:30:50 Last session was not properly terminated
2018-05-29 09:30:50 *** Using LRU Replacement ***
2018-05-29 09:30:50 Vocalinks IT Dept: Please check that CAN language hobs exist on client... Customised CAN windows not active now!
2018-05-29 09:30:50 *** running with new mail receiving and parsing ***
2018-05-29 09:30:50 16384 hash table entries added
2018-05-29 09:30:50 20547 cache sectors added
2018-05-29 09:30:50 activate language CAN done

2018-05-29 09:30:50 activate language CAN
2018-05-29 09:30:50 activate language ENG done

2018-05-29 09:28:55 Very long string in GetField 639983104
2018-05-29 09:28:55 activate language ENG
2018-05-29 09:28:55 *** RELOAD LANGUAGES ***
2018-05-29 09:28:55 *** RELOAD UI FULLY ***
2018-05-29 09:28:55 *** using a freelist to keep track of free space ***
2018-05-29 09:28:55 Last session was not properly terminated
2018-05-29 09:28:55 *** Using LRU Replacement ***
2018-05-29 09:28:55 Vocalinks IT Dept: Please check that CAN language hobs exist on client... Customised CAN windows not active now!
2018-05-29 09:28:55 *** running with new mail receiving and parsing ***
2018-05-29 09:28:55 16384 hash table entries added
2018-05-29 09:28:55 20547 cache sectors added
2018-05-29 09:28:55 activate language CAN done

2018-05-29 09:28:55 activate language CAN
2018-05-29 09:28:55 activate language ENG done

2018-05-29 09:28:47 Very long string in GetField 639983104
2018-05-29 09:28:47 activate language ENG
2018-05-29 09:28:47 *** RELOAD LANGUAGES ***
2018-05-29 09:28:47 *** RELOAD UI FULLY ***
2018-05-29 09:28:47 *** using a freelist to keep track of free space ***
2018-05-29 09:28:47 Last session was not properly terminated
2018-05-29 09:28:47 *** Using LRU Replacement ***
2018-05-29 09:28:47 Vocalinks IT Dept: Please check that CAN language hobs exist on client... Customised CAN windows not active now!
2018-05-29 09:28:47 *** running with new mail receiving and parsing ***
2018-05-29 09:28:47 16384 hash table entries added
2018-05-29 09:28:47 20547 cache sectors added
2018-05-29 09:28:47 activate language CAN done

2018-05-29 09:28:47 activate language CAN
2018-05-29 09:28:47 activate language ENG done

2018-05-29 09:23:10 Very long string in GetField 639983104
2018-05-29 09:23:10 activate language ENG
2018-05-29 09:23:10 *** RELOAD LANGUAGES ***
2018-05-29 09:23:10 *** RELOAD UI FULLY ***
2018-05-29 09:23:10 *** using a freelist to keep track of free space ***
2018-05-29 09:23:10 Last session was not properly terminated
2018-05-29 09:23:10 *** Using LRU Replacement ***
2018-05-29 09:23:10 Vocalinks IT Dept: Please check that CAN language hobs exist on client... Customised CAN windows not active now!
2018-05-29 09:23:10 *** running with new mail receiving and parsing ***
2018-05-29 09:23:10 16384 hash table entries added
2018-05-29 09:23:10 20547 cache sectors added
2018-05-29 09:23:10 activate language CAN done

2018-05-29 09:23:10 activate language CAN
2018-05-29 09:23:10 activate language ENG done

2018-05-29 04:30:33 /THREAD(13) Very long string in GetField 639983104
2018-05-29 03:00:24 Exit
2018-05-29 03:00:24 Application shutdown properly...
2018-05-29 03:00:24 Close database
2018-05-29 03:00:24 Quitting application...
2018-05-29 03:00:24 Server process running, pid 2581
2018-05-29 03:00:23 M4Sleep called on main thread: 1
2018-05-29 03:00:23 Could not bind to port 10081 os error "Address already in use"
2018-05-29 03:00:22 M4Sleep called on main thread: 1
2018-05-29 03:00:22 Could not bind to port 10080 os error "Address already in use"
2018-05-29 03:00:22 Starting Mail sender
2018-05-29 03:00:22 8.3 2017-03-27 (build 83250500)
2018-05-29 03:00:22 Sync started
2018-05-29 03:00:22 Using kqueue (EPOLL emulation)
2018-05-29 03:00:22 Resource limit for open files changed to 5615

2018-05-29 03:00:22 Resource limit for open files is 5615 and 5615 max
2018-05-29 03:00:22 Setting up TCP/IP
2018-05-29 03:00:22 Database ID is: 8C0F9FCA249B700C3DB08B99EDB846F6
2018-05-29 03:00:22 activate language CAN done

2018-05-29 03:00:22 activate language CAN
2018-05-29 03:00:22 activate language ENG done

2018-05-29 03:00:22 activate language ENG
2018-05-29 03:00:22 *** RELOAD LANGUAGES ***
2018-05-29 03:00:22 *** RELOAD UI FULLY ***
2018-05-29 03:00:22 *** using a freelist to keep track of free space ***
2018-05-29 03:00:22 Open database HANSA.HDB
2018-05-29 03:00:22 *** Using LRU Replacement ***
2018-05-29 03:00:22 Vocalinks IT Dept: Please check that CAN language hobs exist on client... Customised CAN windows not active now!
2018-05-29 03:00:22 *** running with new mail receiving and parsing ***

2018-05-29 03:00:22 16384 hash table entries added
2018-05-29 03:00:22 20547 cache sectors added
2018-05-29 03:00:22 activate language CAN done
2018-05-29 03:00:22 activate language CAN
2018-05-29 03:00:22 activate language ENG done
2018-05-29 03:00:16 Exit

2018-05-29 03:00:16 Application shutdown properly...
2018-05-29 03:00:15 Close database

2018-05-29 03:00:15 Quitting application...

2018-05-29 03:00:15 Server process running, pid 2580
2018-05-29 03:00:14 M4Sleep called on main thread: 1
2018-05-29 03:00:14 Could not bind to port 10081 os error "Address already in use"
2018-05-29 03:00:13 M4Sleep called on main thread: 1
2018-05-29 03:00:13 Could not bind to port 10080 os error "Address already in use"
2018-05-29 03:00:13 Starting Mail sender
2018-05-29 03:00:13 8.3 2017-03-27 (build 83250500)
2018-05-29 03:00:13 Sync started
2018-05-29 03:00:13 Using kqueue (EPOLL emulation)
2018-05-29 03:00:13 Resource limit for open files changed to 5615
2018-05-29 03:00:13 Resource limit for open files is 5615 and 5615 max
2018-05-29 03:00:13 Setting up TCP/IP
2018-05-29 03:00:13 Database ID is: 8C0F9FCA249B700C3DB08B99EDB846F6
2018-05-29 03:00:13 activate language CAN done
2018-05-29 03:00:13 activate language CAN
2018-05-29 03:00:13 activate language ENG done
2018-05-29 03:00:13 activate language ENG
2018-05-29 03:00:13 *** RELOAD LANGUAGES ***
2018-05-29 03:00:13 *** RELOAD UI FULLY ***
2018-05-29 03:00:13 *** using a freelist to keep track of free space ***
2018-05-29 03:00:13 Last session was not properly terminated
2018-05-29 03:00:13 *** Using LRU Replacement ***

2018-05-29 03:00:13 Vocalinks IT Dept: Please check that CAN language hobs exist on client... Customised CAN windows not active now!
2018-05-29 03:00:13 *** running with new mail receiving and parsing ***
2018-05-29 03:00:13 16384 hash table entries added
2018-05-29 03:00:13 20547 cache sectors added
2018-05-29 03:00:13 activate language CAN done
2018-05-29 03:00:13 activate language CAN
2018-05-29 03:00:13 activate language ENG done
2018-05-29 00:00:07 Standard ERP is running in Restricted Mode. The system is not fully functional. To receive an Enabler please contact your local HansaWorld office or visit our website
2018-05-29 00:00:05 Communication Failed, server not responding correctly, please try later. GetAutoInternetEnablerReply
2018-05-29 00:00:05 Starting automatic Internet Enabler
2018-05-29 00:00:05 TheFindIntEnablerAddress = 80
2018-05-29 00:00:05 Internet Enabler function called: TheFindIntEnablerAddress
2018-05-29 00:00:05 hwaddress hwport 0
2018-05-29 00:00:04 TheFindIntEnablerAddress = 0
2018-05-29 00:00:04 Internet Enabler function called: TheFindIntEnablerAddress

2018-05-29 00:00:04 Starting automatic Internet Enabler
2018-05-28 22:00:48 /THREAD(13) Duration 45.81 seconds
2018-05-28 22:00:48 /THREAD(13) ReceivedMessageVc 14035 records in 0.2 seconds
2018-05-28 22:00:48 /THREAD(13) Planned Payments 10638 records in 0.1 seconds
2018-05-28 22:00:48 /THREAD(13) Normalized Phone Numbers 13264 records in 0.1 seconds
2018-05-28 22:00:48 /THREAD(13) UserLoginVc 100181 records in 0.7 seconds