Hosting & Cloud
Data Security Plan - Level 2 not working?
Julia Underwood
1-22-20
I suspicious that this customer isn't actually getting the security that they have paid for:
Log shows:

2020-01-22 08:20:07 Error: Remote backups login or connect failed.
2020-01-22 08:20:07 Error: Failed lookup for remote backups server, error: unable to find service REMOTE_BACKUPS custcode 4418279 regincountry 1 partner
2020-01-22 08:20:07 LOOKUP: FindService_New resolved REMOTE_BACKUPS to :-1/
2020-01-22 08:20:07 LOOKUP: FindService_New REMOTE_BACKUPS failed with 20239: unable to find service REMOTE_BACKUPS custcode 4418279 regincountry 1 partner

2020-01-22 08:20:07 LOOKUP: MergeNewServers -> 0
2020-01-22 08:20:07 LOOKUP: MergeNewServers got lookup 1 54.195.252.100
2020-01-22 08:20:07 LOOKUP: MergeNewServers got lookup 0 169.50.37.53
2020-01-22 08:20:07 LOOKUP: MergeNewServers
2020-01-22 08:20:07 LOOKUP: FindService_New got 2 new lookup servers
2020-01-22 08:20:07 LOOKUP: FindService_New REMOTE_BACKUPS from 169.50.37.53:443
2020-01-22 08:20:07 Error: Remote backups login or connect failed.

2020-01-22 08:20:07 Error: Failed lookup for remote backups server, error: unable to find service REMOTE_BACKUPS custcode 4418279 regincountry 1 partner
2020-01-22 08:20:07 LOOKUP: FindService_New resolved REMOTE_BACKUPS to :-1/
2020-01-22 08:20:07 LOOKUP: FindService_New REMOTE_BACKUPS failed with 20239: unable to find service REMOTE_BACKUPS custcode 4418279 regincountry 1 partner
2020-01-22 08:20:07 LOOKUP: MergeNewServers -> 0
2020-01-22 08:20:07 LOOKUP: MergeNewServers got lookup 1 54.195.252.100
2020-01-22 08:20:07 LOOKUP: MergeNewServers got lookup 0 169.50.37.53
2020-01-22 08:20:07 LOOKUP: MergeNewServers
2020-01-22 08:20:07 LOOKUP: FindService_New got 2 new lookup servers
2020-01-22 08:20:07 LOOKUP: FindService_New REMOTE_BACKUPS from 169.50.37.53:443
2020-01-22 08:20:07 Error: Remote backups login or connect failed.
2020-01-22 08:20:07 Error: Failed lookup for remote backups server, error: unable to find service REMOTE_BACKUPS custcode 4418279 regincountry 1 partner
2020-01-22 08:20:07 LOOKUP: FindService_New resolved REMOTE_BACKUPS to :-1/

2020-01-22 08:20:07 LOOKUP: FindService_New REMOTE_BACKUPS failed with 20239: unable to find service REMOTE_BACKUPS custcode 4418279 regincountry 1 partner
202
Reply
Dejan R.
1-23-20
Hello, Julia

We have support for remote backups from version 8.5 2019-11-26. I suggest to update customer, because they are on version 8.5 2018-12-07

Regards
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