Forum - Contacts require e-mail address

Contacts require e-mail address

Paul Timms

10-26-18

I'm setting up a system in 8.5 2018-10-04. When saving a new Contact record, and the e-mail address is blank, the message "May not be blank" appears, and the cursor takes you to the e-mail field. If a contact has been imported without an e-mail address, when you try to update the contact and save it, the same message appears but the cursor does not take you to the e-mail field.

I've had a look through all the record checks to do with CUVc and cannot find anywhere that requires an e-mail address. I've added a trace at the beginning of CUVcRecordCheck, and the trace does not appear, so this would indicate that either some HAL or C code is running before CUVcRecordCheck is run.

I have tried this in sample data using the same version and HAL, but it does not ask for the e-mail address to be non-blank. Does anyone have any ideas on this one?

Giuseppe L.

10-29-18

Hi Paul,
thank you for reaching out to us with your post.

Please check if the flag "Don't use Address Lockup when creating new Contact" in the CRM Module>Setting>Contact Setting is unticked.
If no please tick it. This has been the only way I got the message by UK sample data.
I hope that helps.

Best Regard,
Giuseppe
HansaWorld

Paul Timms

10-29-18

Hi Giuseppe

Thanks, but this is already ticked in my client's data. Bit of a mystery really.

Paul

Giuseppe L.

11-4-18

Thank you Paul for reporting this as a Bug.
Our programmer will look into it.

Giuseppe
HansaWorld Italy

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