Forum - Crush during a Text Backup

Crush during a Text Backup

Tendai Mataranyika

1-29-22

Operating system: macOS

SERP is crushing during a text backup when it tries to extract UserLoginVc. An extract from the hansa.log file is as follows. What could be the cause of this?

2022-01-29 11:24:46 Sync started
2022-01-29 11:24:46 8.5 2021-08-28 (build 85400018)
2022-01-29 11:24:46 *** Running with Cloud Backups, plan level 1 ***
2022-01-29 11:24:46 Exporting Text Backup
2022-01-29 11:24:46 Mailbox Browse 14
2022-01-29 11:24:46 MailReadVc 250
2022-01-29 11:24:46 Email 73
2022-01-29 11:24:46 Attached Files 5
2022-01-29 11:24:46 Record Links 47790
2022-01-29 11:24:46 RHistVc 344633

2022-01-29 11:24:52 Notes 7
2022-01-29 11:24:52 Email Queue 52
2022-01-29 11:24:52 WRVc 49
2022-01-29 11:24:52 Signatures 1

2022-01-29 11:24:52 Navigation Links 161
2022-01-29 11:24:52 Global Users 3
2022-01-29 11:24:52 UserLoginVc 1205850
Segmentation fault (core dumped)

Giedrius Kurlavicius

2-1-22

Hello,
can you give more details about what version of MacOS and SERP you are using?

Tendai Mataranyika

2-1-22

Created byGiedrius Kurlavicius13:45 1 Feb 2022

Hello, can you give more details about what version of MacOS and SERP you are using?

The OS version is Ubuntu Linux 20.04 not MacOS (no Linux on the drop down)
The SERP Version is South African (SAF) version 28-08-2021 Build 85400018

Giedrius Kurlavicius

4-4-22

Hello,
was this issue resolved?

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