CloudNode deleting file from Server folder
Gastón Salomone
7-31-23
Operating system: macOS
Hi,

First of all, this happens on Linux, but Linux option is not available on Operating System Combo box when creating a new Message.


I installed CloudNode on premise, in a customer server. After instalation was finished, some files were deleted from the folder, I thought It was someone else who was cleaning folder from older files while I was working.

Yesterday I needed to made some procedures and I create a copy of the database just in case something goes wrong. When I went to get the database back, the file didn´t exist any more.
Luckily nothing happends and copy of database was not requiered.

I checked CN log and file was deleted by some automatic operation.
I´m very concerned about this.
Why CloudNode is deleting files without asking ? What is the criteria to delete those files ?
How I can work with CloudNode in these situations, I´m not allowed to make copies safely of customer HANSA.HDB ?


CN version automatically installed is: 8.5 2023-05-03 ASP (build 85550511)
Also this version does not show "File Manager" option on web.

This is the log from CN that shows files deleted:
2023-07-30 20:14:03 /THREAD(14) Clean local cloud server files: deleted /home/HWServer//HANSA.HDB_230730, criticalf is now 1

Also everytime CN log shows that disk space is low, and Its is Not, There is more than 80GB Free
2023-07-28 13:10:38 /THREAD(13) *** Available space in /Servers is critically low (below 10G): 6226M ***

Besides space available is not calculated correctly, CN Must not delete any files !!

I need an explanation how can this be avoided.


Thanks
8-7-23
Hi, Gaston,

Thank you for the message. I have asked one of our PMs to reach out directly to you -> investigate this and report issues if such exist. This is with what we begin with - then, if required, fixes will be done.
Bror-Erik Kotiranta
8-7-23
Hello Gastón,

can you please add me on skype

brorerikkotiranta

and we will go through this, this is not something we have come across as far as i know. Please do this urgently
Looking forward talking to you
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