Q&A
*GATE* does't work after upgrade to v. 2026-01-26 1335
Piotr Wycichowski
3-10-26
Operating system: macOS
Hi,

I need very quick support. We've just upgaraded our SERP from version 250507/85558691 to 260126/85561335 (on Mac server). When server process was started, the folder EmailGateway was automatically created. But the user *GATE* does not appear in Active User window.
What should I check?

/Piotr W.
This answer was correct
Created byGatis Jansons14:15 17 Mar 2026
Hi. This was a bug related to GATE user login which was already fixed.
We merged it back into 2026-01-26 dated release in build 1338
Carolina Valentino
3-17-26
hello Piotr, i ll back with some answers for you
This answer was correct
Gatis Jansons
3-17-26
Hi. This was a bug related to GATE user login which was already fixed.
We merged it back into 2026-01-26 dated release in build 1338
View all Questions
Back to the list
Latest Posts
Date on Client Restore Window
Hi there, Version 2025-08-11. When restoring data using the GUI client, we get a restore window that lists all the available text backup files. We have noticed that the date on the left hand side ...
13:20 3 Jun 2026
Re: App Message on new version
Neil
Hello, We also have a customer on windows who is on 2026-02-28 having the exact same error message after updating. The title of the messagebox is in our case is: "C:\Program Files(x86)\Han...
23:33 19 May 2026