Forum
Missing hct error
11-9-20
Operating system: macOS
Customer copies a zipped client to a new machine.


Tries to open the client, gets the message that the hansa.hct file is missing from the hob folder - although it is in the folder. It is possible to run the client by double-clicking the .hdf file, but not from the main application icon.


What's wrong?
11-9-20
85 200914, Build 85343822
Reply
Paul Timms
11-11-20
Did they extract the zip first? I don't think it's possible to run it directly from inside the zip folder.
Reply
11-13-20
Hi Paul

Yes, they extracted from the zip first. This error also happens when you copy a client, whether zipped or not, from one Mac to another. I'm looking at Dejan's latest post, and assuming that this is what is happening.


Reply
Dejan R.
11-20-20
Hi,

can you please try to reinstall the client from MyStandard or www.standardinstall.com? As you mentioned maybe it's related to MacOS client issue: https://partners.hansaworld.com/forum/viewmessage/13/3376
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