Forum
SERP hangs and gives failed to delete hob\cleng.hob.downloading error
SoftIQ Technologies Ltd.
12-29-23
Operating system: Windows
Hello,

After downloading the latest version of SERP V85553040 Country: Kenya and installing when trying to open the application it hangs and remains in a loop, on checking the log file it shows as below:

2023-12-29 09:25:05 PROGRESSWCLASS
2023-12-29 09:25:05 failed to delete hob\cleng.hob.downloading error 32
2023-12-29 09:25:05 Skipping download of localization package, lockfile found: hob/cleng.hob.downloading
2023-12-29 09:25:05 failed to delete hob\sueng.hob.downloading error 32
2023-12-29 09:25:05 Skipping download of localization package, lockfile found: hob/sueng.hob.downloading

Regards,
John Maina.
SoftIQ Technologies Ltd.
1-1-24
Hi,

I got it to work (DIY) by installing the UK Version and copying the cleng.hob and sueng.hob files to the hob folder for the Kenyan Version.

Regards,
John Maina.
Reply
Bror-Erik Kotiranta
1-22-24
Hello, it might have been that the download server was busy, or something else, at that time. Good that you had a workaround
Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Re: Re: Periodic Customer Statement
Hello, Kindly please report the bug so that we can further investigate and resolve it. Thank you. Best regards, Benjamin...
11:31 3 May 2024
Re: Client Hansa.HDB
Hi, No changes should have been made that would increase client's HDB file. Please try to delete HANSA.HDB from client folder and reconnect to server and check if it will grow to 30MB again. ...
10:14 30 Apr 2024