Delivering from different countries
Paul Timms
4-19-18
We have a client with the following setup:

- UK-based business with GB VAT number

- UK-based logistics company
- Germany-based logistics company
- Deliveries to the UK and Republic of Ireland are sent from the UK logistics company
- Deliveries to mainland Europe are sent from the German logistics company

- Deliveries to the rest of the world (outside Europe) can be sent from either UK or Germany

- All orders are placed in the UK-based business
- UK-based business has applied for a German VAT number

There are all sorts of implications here, mainly around VAT.


- Orders sent from UK to UK are charged at UK VAT rate (Domestic)
- Orders sent from UK to Ireland (when customer has a VAT number) are charged at zero rate (Inside EU)
- Orders sent from UK to Ireland (when customer has no VAT number) are charged at UK VAT rate (Inside EU, Post VAT)
- Orders sent from UK to RoW are charge at zero rate (Outside EU)
- Orders sent from Germany to Germany are charged at German VAT rate (Domestic)
- Orders sent from Germany to mainland Europe (when customer has a VAT number) are charged at zero rate (Inside EU)
- Orders sent from Germany to mainland Europe (when customer has no VAT number) are charged at German VAT rate (Inside EU, Post VAT)
- Orders sent from Germany to RoW are charged at zero rate (Outside EU)
- VAT reports will need to be produced for both UK and German tax authorities


I've been looking at Tax Templates in hansamanuals.com and there are examples where you sell from different stores, and sell from one store to different US states, but these are based on branch rather than location. Has anyone set up anything like this? It must be quite a common scenario, as all the big distribution companies do it. Thanks.
Agnieszka Klimkiewicz
4-27-18
Hello.

To indicate VAT that shell be used in those cases you use VAT zones. VAT zone set on Invoice shell be according to the country items or services are delivered to. In case items are delivered to one and only place for your customer main VAT zone set on their record is used for your sales invoices. In case you deliver to different locations/countries for this customer for each of them you define Delivery address in SO>>Settings>>Delivery address and set on each address record VAT zone that is appropriate for country you send to. VAT zone from delivery address is used as main in case Delivery address is entered to the document and overwrites VAT zone from customer record. Based on VAT zone used, system will assign proper VAT code.

I hope this answer is covering your question.

Agnieszka
Paul Timms
4-27-18
Thanks Agnieszka. If only it were that simple.


It is possible to supply a customer in Germany from the UK warehouse (this is what happens now as the German warehouse is not yet operational). The German customer's VAT zone is Inside EU. However, the same customer when delivered from the German warehouse is Domestic. It is entirely possible for a business to have warehouses in several countries, where the VAT zone depends both on the location's country and the customer's country.
Agnieszka Klimkiewicz
4-27-18
Well, technically you can set Delivery addresses for all those cases as well per each combination. For big customer it will be too complex to handle, and in that case you need to send a wish as I do not think we support anything more.
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