Forum - Error: Could not Download

Error: Could not Download

9-9-19

Hi, Please help.

Updated a client to 8.5 this weekend.

Logged in on with a client on the server and all was good. New Client downloaded and we could log in and test if all is well.

Now the users cant log in as I get an error :Could not download: Http://192.168.0.xx:1280/install/hob.......

the IP is incorrect, Where do i change it?

Reino

Simone M.

9-9-19

Hello,
we experienced this morning a server offline for few minutes; and if you where on the same one, this could be a reason.
If you are not on our cloud, please try to download again the client from the server.
It will downloaded with the correct settings.

Best regards,
Hansaworld Support

9-9-19

Hi,

Thanks.

Client has their own server. the serverip.dat file has the wrong IP (Internal IP) instead of the External IP that People use to Connect to Server.

Reino

Swati D.

12-10-19

Hi Reino

Do you still need help with this? Or can we close the request?

Swati

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