runtime error, hal stack is:Call stack full
HANSA-INTEGRITY BUSINESS SOLUTIONS IBS
2-6-20

Hi

version 8.5
build 85330517

When a user(ELLI) tries to log in on to a live sync client.The client fails to connect and when another user connects (IBS) it connects easily.

find below a snippet of the log file

2020-02-06 16:27:19 IBS Login
2020-02-06 16:27:19 IBS Sync started
2020-02-06 16:27:49 IBS RecordCheckError, vc: IVCashVc field: SerNr record 1000230746 error: 2195 text: "No session opened"
2020-02-06 16:28:09 IBS Polling server, sendlevel=0, replyf=0
2020-02-06 16:28:20 IBS Close database
2020-02-06 16:28:25 *** running with new mail receiving and parsing ***
2020-02-06 16:28:25 *** Using Clock Replacement ***
2020-02-06 16:28:25 *** using a freelist to keep track of free space ***
2020-02-06 16:28:26 enabler flag 2 set by using UNPACKROWFIELDMATRIX in halcust//level0//Reports\DailytillStatusRn.hal:179
2020-02-06 16:28:26 Database ID is: CD8B7BBBEABC550872762DD0AB23D73B
2020-02-06 16:28:27 Sync connected to server
2020-02-06 16:28:27 8.5 2020-01-07 (build 85330517)
2020-02-06 16:28:50 ELLIOTT Login
2020-02-06 16:29:04 ELLIOTT runtime error, hal stack is:Call stack full
2020-02-06 16:29:04 ELLIOTT dump of call stack
2020-02-06 16:29:04 ELLIOTT 0767D317 + 8387 amainhal/LookupService.hal: FINDSERVICEINCACHE
2020-02-06 16:29:04 ELLIOTT 076849F0 + 5317 amainhal/LookupService53.hal: INTERNALSERVICEREQUESTSYNC
2020-02-06 16:29:04 ELLIOTT 076B1C95 + 34482 amainhal/HTSCCTools2.hal: SENDCHECKUSEREMAILADDRESS
2020-02-06 16:29:04 ELLIOTT 06A9F8A1 + 33271 hal/Tools/RemoteTools.hal: DOCHECKUSEREMAILADDRESSREMOTE
2020-02-06 16:29:04 ELLIOTT runtime error, hal stack is:Call stack full
2020-02-06 16:29:04 ELLIOTT dump of call stack
2020-02-06 16:29:04 ELLIOTT 0767D317 + 8387 amainhal/LookupService.hal: FINDSERVICEINCACHE
2020-02-06 16:29:04 ELLIOTT 076849F0 + 5317 amainhal/LookupService53.hal: INTERNALSERVICEREQUESTSYNC
2020-02-06 16:29:04 ELLIOTT 076B1C95 + 34482 amainhal/HTSCCTools2.hal: SENDCHECKUSEREMAILADDRESS
2020-02-06 16:29:04 ELLIOTT 06A9F8A1 + 33271 hal/Tools/RemoteTools.hal: DOCHECKUSEREMAILADDRESSREMOTE
Maricelle B.
2-10-20
Good day Jabu,

Please confirm if the user (ELLI) can login after the additional user slot was added?

Best regards,

Maricelle
HANSA-INTEGRITY BUSINESS SOLUTIONS IBS
2-11-20
Created byMaricelle B.07:46 10 Feb 2020
Good day Jabu, Please confirm if the user (ELLI) can login after the additional user slot was added? Best regards, Maricelle
Hi Maricelle

the user managed to login after

Thank you
HANSA-INTEGRITY BUSINESS SOLUTIONS IBS
2-25-20
Created byHANSA-INTEGRITY BUSINESS SOLUTIONS IBS04:22 11 Feb 2020
Hi Maricelle the user managed to login after Thank you
This has continued to occur.

To get around the problem an admin user logs in then logs off .

From then the Till can log in and the error message stops appearing.


BUt if that same admin user logs in at another machine,the Till operator gets logged off
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Ibrahim Bashir
Hello, Auto Scan Import folder is ticked. with multi-company database how to tell the file to which company to be imported? is there somewhere to tag the company where the file to be imported? ...
08:08 28 Mar 2024
SoftIQ Technologies Ltd.
Hello, Our client who has a new contract is trying to access there old database but it gives an error when you try to open the system "window is blocked while license is shut-down ProgressWCla...
07:15 27 Mar 2024