Forum - Decimal places on browse and printed documents

Decimal places on browse and printed documents

9-21-20

Operating system: macOS

v8.5 20-08-13 Build 85343235
Mac server running Catalina
Mac clients running mix of OSs (primarily Mojave)

At some point, browse windows (Orders and Invoices are the important ones) change from displaying numbers normally to displaying numbers with 7 decimal places. Restarting the server clears the problem. The issue happens somewhat randomly, typically once per day.

Swati D.

9-22-20

Hi Stephen

I will get someone to look into thia asap. Sorry for the delay.

Swati 22.9

Björn Schwab

9-22-20

Created bySwati D.19:58 22 Sep 2020

Hi Stephen I will get someone to look into thia asap. Sorry for the delay. Swati 22.9

I saw this problem, first time, back in 2012. Not easy to find/debug.

/Björn

9-22-20

Jarek wonders whether you should look at execp->langstate for this issue...

Swati D.

9-22-20

Hi Stephen

Please check your halcust and see if there is anything that could be potentially causing this issue.

Try removing the halcust to see if this fixes the problem and then also check execp->langstate as per above

Thank you

Swati 22.9

Aldevinas Katkus

9-23-20

I have also seen this a few times a few years, maybe, ago.

Christoffer Riska

9-23-20

Opening the roundings setting and saving the record fixes the issue. No need to restart server.
Not sure what causes the issue, though.
I presents it randomly.

What I've also seen is that it affects all companies in the database once this issue presents itself.
Then you need to open the roundings setting for each company and save the record to fix the issue.

Swati D.

9-23-20

Hi Thank you for the advice. Kindly reply with your name please so I can thank you properly :)

Swati 9.23

Swati D.

9-23-20

Hi Thank you for the advice. Kindly reply with your name please so I can thank you properly :)

Swati 9.23

Swati D.

9-23-20

Hi Thank you for the advice. Kindly reply with your name please so I can thank you properly :)

Swati 9.23

Swati D.

9-24-20

HI Stephen

Please advise if the work around suggested has solved the issue

Many thanks

Swati 9.24

9-24-20

No, the workaround is exactly that, only a workaround. It remains a bug that needs to be addressed

Swati D.

9-24-20

Hi

Has the problem stopped regardless of whether it is a workaround?

Swati 24.9

Swati D.

9-24-20

Also kindly report the bug with steps to receate using the Portal>Support>Issue tracking

Many thanks

Swati 24.9

Björn Schwab

10-7-20

I found the reason why at a customer:

2020-10-06 18:06:15 /THREAD(2) TreatThisSocked blocking socket 5 with use 3
2020-10-06 18:06:15 LGR looking for: 4 63748
2020-10-06 18:06:15 LGR in index: 1:SHVc:PSERNR
2020-10-06 18:06:15 LGR D4IndexDelete found no record
2020-10-06 18:06:15 LGR dump of call stack
2020-10-06 18:06:15 LGR D4IndexDelete found no record, now dumping index:

Afterwards you get wrong decimals in the system and you have to restart.

Christoffer Riska

10-8-20

Created bySwati D.19:30 23 Sep 2020

Hi Thank you for the advice. Kindly reply with your name please so I can thank you properly :) Swati 9.23

Don't know why my name is not shown here on the forum.
regards,
Christoffer Riska

10-8-20

Thanks, Christoffer, and in particular thanks also to Björn!

Kr
Stephen

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