Missing hct error
11-9-20
Operating system: macOS
Customer copies a zipped client to a new machine.


Tries to open the client, gets the message that the hansa.hct file is missing from the hob folder - although it is in the folder. It is possible to run the client by double-clicking the .hdf file, but not from the main application icon.


What's wrong?
11-9-20
85 200914, Build 85343822
Paul Timms
11-11-20
Did they extract the zip first? I don't think it's possible to run it directly from inside the zip folder.
11-13-20
Hi Paul

Yes, they extracted from the zip first. This error also happens when you copy a client, whether zipped or not, from one Mac to another. I'm looking at Dejan's latest post, and assuming that this is what is happening.


Dejan R.
11-20-20
Hi,

can you please try to reinstall the client from MyStandard or www.standardinstall.com? As you mentioned maybe it's related to MacOS client issue: https://partners.hansaworld.com/forum/viewmessage/13/3376
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
David Delač
Hi Piotr, The log entry:
2024-12-14 08:40:43 0.000 CallHal(IsHansaWorldCustomer) appears because the server is running with the verbosity=debug-detailed setting in its parameters.txt file. Thi...
09:43 16 Dec 2024
Brittany McGrath
Hi Vaughn, I can confirm this has been fixed now and is live in Standard ERP 2024-11-20 Version: 85556786. Thank you. ...
10:04 10 Dec 2024