Hello,

There was a Cloud Controller update that happened on my clients database and below is the sequence of events:

- Users were unable to Log in on 15/09/2018
- The system admin logged in to MyStandard and found an error "Your Cloud Node is stuck on an updating state"
- They then downloaded the 64 bit Visual Basic Redistributable Package
- They had to install Windows Server 2008 SP1 Update which then allowed to install the VB Package
- After that the CN started

- Come Monday the Users logged in and found that records on the system were for 07/08/2018
We then imported backup for 14/09/2018 which only had records upto 13/09/2018 and now users have to repost all transactions from 14,15,16

Does anyone know why this happened and how to avoid it in future.

Version: 8.2 2016-09-02

Build 82211551

/John Maina [2018/09/17 13:25 PM]
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