How to recover from a failed CN
Paul Timms
2019-03-27
We have had some issues with the cloud node, particularly on Windows servers, and would like some guidance on the following.

1. Cloud node update fails, cloud node is no longer able to run.

2. Cloud node database is damaged and is no longer able to run.

3. How to uninstall cloud node and then reinstall it.

4. How to temporarily run a customer's system outside of cloud node, while the problem with the cloud node is being fixed.


5. How to move a customer's system to another server, when they have their own cloud node (i.e. one to one).

6. How to move a customer's system to another server, when they are on a shared cloud node.
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
Hi Andis, The issue occurs because your live server uses an internal or self-signed SSL certificate, which Hansa server does not trust. This is expected behavior — certificate validation ensures s...
10:38 11 Nov 2025
Hi again, do we know what it's trying to download, if we download it, it may make the message go away? Thanks...
11:16 30 Oct 2025