Re: no e-mail received when changing a password of a SERP user
Giuseppe L.
3-3-20
Hello Tom,
thank you for reaching out to us about this issue.
sometimes the recovery email queue piles up and it takes some time to start working again.
Sorry for the inconvenience. Since you sent this message we have been working to improve the workflow and we are now close to zero case.

Giuseppe
HansaWorld Support
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