Can you tell the procedure on how they can update? Because as far as I know, you need to create text back-up and restore it in new version in order to update. Currently, they cannot make text back-up because of the error.
I would like to know what BackgroundHALShouldPause does, and how to use it. While it's listed in the HAL Primitives report, it is not used in source code and it doesn't appear in the LMS HAL...