Hi Wayne,

I please need some more information to be able to try and answer your question.

Has this happened previously? Is it a specific email address that is causing this issue? By your direct email address do you mean to email address you use in Standard ERP or also an external email address?

By copied do you mean that you were CC'ed the email? Is it meant to automatically CC you in all emails that are sent to your Support email conference?

If you have any more information, that would be great.

Thank you


Kind regards,
Tayla Anniciello