Client Automatic Update Error if Encryption key exists
Vadym
4-13-22
Operating system: macOS
If new client try to connect to server that has encryption key and not entered this string (because no one remember that key exists) SERP show message that New version is available and Updating is necesary. No way to skip this and connection can't be proceeded.

Server's logs tell nothing.
Client's log nothing too.


I spent whole day to find why client can't connect to server.And this error was absolutely confusing.

How to repeat: (last repeated on 8.5 2022-03-03 (build 85421437) UK)


1. Setup server with demo company
2. Normally connect to this server.
3. In admin mode set Encryption Key to company. Any string.

4. Restart server.
5. Try to connect to server again - get Updating message
6. Delete client's HANSA.HDB
7. Try to connect to server only with IP/Port - get Updating message

Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
Hi there, Server – tried both Windows Server 2022 and Linux Version - 2025-08-11 and 2026-05-25 We were testing a new version (2025-08-11) with a Halcust that we had migrated from the existing ...
10:11 4 Aug 2026
Kevin Stepper
Hi, years ago we used to have the email and conference module. Did not need it so we dropped it. We hav recently implemented global users, which are all named users and therefor seem to need a m...
18:07 3 Aug 2026