we need a patern to repeat, otherwise it's a lot of searching.
About 1st issue, that you cannot enter text, ussually it's because emails has a limited number of characters, so you can delete the previous email text, and try to type.
The register for Order Classes is common for Sales orders and Service orders. When I set an Order Class to create an Activity - it works for Sales Order, while for Service Orders - not. Is any setting...
