Dear Wayne

Thank you for your comments.

The Standard ERP email system has many advantages for our clients.

We are able to store business information within the product without using 3rd party add ons which require more maintenance.

From a disaster recovery and security standpoint, confidential information like Quotations, Orders, Invoices, as well as Purchase information remains within the database on the server where it is easily accessible in the cloud.

As discussed previously with you on this topic, all bugs related to the problems you are experiencing were reported and escalated to the highest level as we fully understand the importance of emails to your business.

The bugs have since been verified and are with Development awaiting a fix as explained to you.

We understand your frustrations and are doing our level best to resolve these issues as fast as we can.

We assure you of our best interest at all times and will keep you up to date on progress. Please see update on progress from our Development Manager.

Currently the messages are available, when you click on the email paperclip icon. Although this is not ideal at least the information is not lost.

Once again apologies for the inconvenience caused to you and your customers



Assuring you of a speedy resolution of your problem

Swati