FOLLOW UP TO ISSUE

So the client did not realize that all Windows 10 system were malfunctioning with this new printer.

It is now clear that the Windows client for SERP is not compliant with Microsoft's operating system.


We have since done the following.

1) Edit the name of the driver, SERP seems to not be able to save a long device name when you attempt to set up the default printer for a from. It simply ignore the setting.

2) Turned on printer dialogue.

The user can now print the form by clicking okay and with the printer now defaulting they have just one extra click to do in order to print the Internal Order.


Again, these are Windows 10 systems. We have a lack of support for long printer names and we cannot route print jobs directly to the printer.

Work around(ish), rename printer driver and use printer dialogue.

Please let us know if SERP catches up to Microsoft.

Thanks,


Wayne