Broken user
Martin Ramirez
1-21-21
Operating system: macOS
I have a customer that has updated from version 8.4 to version 85 20201206 (Linux server)


The migration was perfect except that one user of the 13 they have, is broken.

The user is named and has Full access. This customer has 8 companies on the system (additional companies) and after the update, when he entered to company number 1 he did not see anything, no modules ... no records, nothing. He need to move to another company to fix the problem

Also all the attached pdfs that he download from the attachments were broken. It only happened to him


We tried, on the same machine but with another user with the same access and everything works fine, also his user on another machine and he does not see the modules in company number 1, as he also loses constant connection.

the solution was to make a new user, but it is not what He wants since he does not want to lose his history.

Can you tell me what could have happened and what could be the solution?


i have exported and imported the database, deleted the user and re-created it and it was not solved.
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
Carolina Valentino
are the activity set as Hansamanuals said? https://www.hansamanuals.com/main/mailnumber___62526/theconf___231/manuals/version___20250224/langcode___es/hwconvindex.htm?shortcode=HW0301SETTINGS_Order...
17:20 4 Apr 2025
Paul Timms
SendWebRequest3 is a boolean function, so if this returns true and the reply header has an accepted status, you can assume that the data was sent successfully and perform some actions on the record th...
11:12 4 Apr 2025