no e-mail received when changing a password of a SERP user
Tom Björk
5-4-18
Tom Björk
5-4-18
When you change a password of a SERP users, a user should receive an email with a link from where a user can enter his/her password.
What is the problem, user newer get the email? (the email address is correcet, verified)
Stacy
5-8-18
Hello,
Do you happen to know the customers standard ID (email)?

Kindly,
Stacy Rasmussen
Tom Björk
5-10-18
Hello,
For example vesa.vainio@mvainio.fi


Kindly,
Tom Björk
Giuseppe L.
3-3-20
Hello Tom,
thank you for reaching out to us about this issue.
sometimes the recovery email queue piles up and it takes some time to start working again.
Sorry for the inconvenience. Since you sent this message we have been working to improve the workflow and we are now close to zero case.

Giuseppe
HansaWorld Support
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
David Delač
Hi Gastón, Please report a bug in our issue tracker and attach test database that you can repeat this in so I can have a look. Paste subject here once done...
09:46 14 May 2025
Paul Timms
From what I've read, using these will store the updated records in memory and then write them to the database in bulk, instead of each record writing to the database in turn. So perhaps there&apo...
17:53 29 Apr 2025