When you change a password of a SERP users, a user should receive an email with a link from where a user can enter his/her password.
What is the problem, user newer get the email? (the email address is correcet, verified)
Hello Tom,
thank you for reaching out to us about this issue.
sometimes the recovery email queue piles up and it takes some time to start working again.
Sorry for the inconvenience. Since you sent this message we have been working to improve the workflow and we are now close to zero case.
Clients have their own cache, and then the server has the shared cache, if you want it kind of black and white.
Presense should be there as far as i know...
Hello Paul,
That is something only HansaWorld can do. But that would help to understand is that causing the problem and - if so - we fix the issue.
Additional information is appreciated.
Yavuz...
