no e-mail received when changing a password of a SERP user
Tom Björk
Tom Björk
When you change a password of a SERP users, a user should receive an email with a link from where a user can enter his/her password.
What is the problem, user newer get the email? (the email address is correcet, verified)
Do you happen to know the customers standard ID (email)?

Stacy Rasmussen
Tom Björk
For example

Tom Björk
Giuseppe L.
Hello Tom,
thank you for reaching out to us about this issue.
sometimes the recovery email queue piles up and it takes some time to start working again.
Sorry for the inconvenience. Since you sent this message we have been working to improve the workflow and we are now close to zero case.

HansaWorld Support
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