Hosting & Cloud
Moving to a new server
Sanjay Parbhoo
2-15-19
Hi

My customer has moved their system to a new server. They are running the server application there but Standard Cloud is not running.

The previous server has been discontinued but it is still registered on the My Standard.

Q1. How do i remove the old server from My Standard?

Q2. Do I need to do anything like remove the cloudnode folder on the new server before installing the cloud node again?

Thanks

Sanjay
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Tomas J.
2-15-19
Hello,

Please be more specific:


1. How was Serp server moved, mirror copy, new installation and restore from backup? Also from where to where (win server to win/ Win to Linux) ?
2. You want to install Cloud node on new server?

If the move was made as a fresh copy, meaning not moving HDD(SDD) to new server, but only moved the Serp folder, or did a fresh install on new server, than you need to report to us, which customer it is, than we close that record, and you reinstall new CN.

If the move was old hard drive to new machine, than you just change IP and ports on Mystandard.
Also applicable if the move was made Linux old server to Linux new server

Regards,


Hansaworld support
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