Forum - Unlicensed user is logged in

Unlicensed user is logged in

Std Accounts Test

4-12-18

Hello,

Customer on version 8.1 30-06-2016, windows server & clients

Since three days back,Users started to receive a message while trying to login "One unlicensed user is logged in. You may not log in
until the unlicensed user is logged off".
Nothing changed recently in terms of license or user configuration.
By testing, No clear pattern was found such as specific user causing this issue. Also, the "Unlicensed" checkbox
in person record is not ticked for for any user.

Can any one share experience on how to find out the causes this problem ..

Thanks,

Mohamed Saad

Giuseppe L.

4-12-18

Hello Mohamed,
thank you for letting us know about that.

We have never experienced such an issue so far, and it would be hard to replicate, I guess.
The easiest 1st step would be to reboot the server to force all users disconnection.

Let us know if something new pops up.

Best Regards,

Giuseppe
HansaWorld Support

Sanjay Parbhoo

4-17-18

Hi Mohammed

I experienced something similar today. The unlicenced checkbox was ticked on the global user record (this is a multicompany database). The person register is not used to manage logins. I think you can do something if the unlicenced user is a person but nothing if they are a global user.

In the end I deleted the global user record and recreated it. All sorted now.

Sanjay (Syntec Solutions)

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