Q&A
Exports result in empty files
Cozatec Global User
2018-05-09
Hi
One of our clients reported an issue where exports saved to the client machine results in a file of 0 bytes. I've had a similar problem to this before at other clients.
Additionally they report that opening and closing the client multiple times, they eventually get the export to work.
This problem also occurs less frequently after an export/import has been done.
OS: Ubuntu Linux Sever 16.04
HansaWorld: Standard ERP Ver 8.2(161010)
Has this been encountered before and is there a way to resolve?
Reply
Omar Dottin
2018-05-11
Hello,

This is an indication that you may have run out of memory on your server. Please check the server memory to ensure that there is enough to create the backup. If there is not enough memory on the server, this could produce a result such as this.


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