Hansa crash when opening mail window
Vaughan Data Systems
11-2-18
Hi everyone, a customer is getting Hansa crashes when they try to open a record in the mail register. It isn't to do with their user or their client and a reboot doesn't fix it. Does anyone have any ideas? It was working fine yesterday. It's Hansa 8.1 on a Windows 7 PC.
Giuseppe L.
11-2-18
Hello and thank for reaching out to us with your enquiry.
Does the Hansa.log (on client and server) show something unusual before the crash?

What exactly crashes the Client or the Server?
It would be useful if you look into the log file to see what is the last activity before the crash.

Best regards

Giuseppe
HansaWorld Italy
Vaughan Data Systems
11-5-18
Created byGiuseppe L.19:47 2 Nov 2018
Hello and thank for reaching out to us with your enquiry. Does the Hansa.log (on client and server) show something unusual before the crash? What exactly crashes the Client or the Server? It would be useful if you look into the log file to see what is th
Hi Giuseppe,

In the client log I just get:

2018-11-05 12:11:11 unexpected error from select(), retval=-1, errno=0 (Unknown error)
2018-11-05 12:11:11 8.1 2016-03-31 (build 81310851)


In the server log it says they logged out:

SYSTEM Logoff 192.168.10.124 exception on fd
Omar Dottin
12-27-19
Hello! This issue may have triggered itself due to a Windows automatic update on to some the local machines of your customers. We also experienced this on internal 8.1 versions of Standard ERP and had made fixes for this in 8.3, 8.4 and 8.5. We recommend that your customer updates to the latest 8.5 version of Standard ERP for optimal system performance in their Windows environment. Thanks!

Best Regards,
Omar
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Bror-Erik Kotiranta
Clients have their own cache, and then the server has the shared cache, if you want it kind of black and white. Presense should be there as far as i know...
10:55 7 July 2025
Yavuz Yigiterhan
Hello Paul, That is something only HansaWorld can do. But that would help to understand is that causing the problem and - if so - we fix the issue. Additional information is appreciated. Yavuz...
10:45 7 July 2025