Forum - Hansa crash when opening mail window

Hansa crash when opening mail window

Vaughan Data Systems

2018-11-02

Hi everyone, a customer is getting Hansa crashes when they try to open a record in the mail register. It isn't to do with their user or their client and a reboot doesn't fix it. Does anyone have any ideas? It was working fine yesterday. It's Hansa 8.1 on a Windows 7 PC.

Giuseppe L.

2018-11-02

Hello and thank for reaching out to us with your enquiry.
Does the Hansa.log (on client and server) show something unusual before the crash?

What exactly crashes the Client or the Server?
It would be useful if you look into the log file to see what is the last activity before the crash.

Best regards

Giuseppe
HansaWorld Italy

Vaughan Data Systems

2018-11-05

Created byGiuseppe L.19:47 2 Nov 2018

Hello and thank for reaching out to us with your enquiry. Does the Hansa.log (on client and server) show something unusual before the crash? What exactly crashes the Client or the Server? It would be useful if you look into the log file to see what is th

Hi Giuseppe,

In the client log I just get:

2018-11-05 12:11:11 unexpected error from select(), retval=-1, errno=0 (Unknown error)
2018-11-05 12:11:11 8.1 2016-03-31 (build 81310851)

In the server log it says they logged out:

SYSTEM Logoff 192.168.10.124 exception on fd

Omar Dottin

2019-12-27

Hello! This issue may have triggered itself due to a Windows automatic update on to some the local machines of your customers. We also experienced this on internal 8.1 versions of Standard ERP and had made fixes for this in 8.3, 8.4 and 8.5. We recommend that your customer updates to the latest 8.5 version of Standard ERP for optimal system performance in their Windows environment. Thanks!

Best Regards,
Omar

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