Forum - Client close connection

Client close connection

Sanjay Parbhoo

7-19-19

8.5 Latest as at 2019.07.19

My client on a Mac is getting a plain white message window and this corresponds to the message below in the log file.

2019-07-18 13:05:15 SYSTEM Logoff 81.10.10.240:652: the client closed the connection (2)

Why might this be happening?

Omar Dottin

7-21-19

Hi Sanjay! Thanks for submitting this issue. We will get back to you soon with a possible explanation. Thanks

HW Support

Sanjay Parbhoo

7-25-19

Created byOmar Dottin05:11 21 July 2019

Hi Sanjay! Thanks for submitting this issue. We will get back to you soon with a possible explanation. Thanks HW Support

Hi Omar

Any update on this?

Sanjay Parbhoo

7-25-19

Hi HW Support.

The following is from the Login History log. Why are there system entries in this log?

SYSTEM    2019-07-25    13:01:37    disconnect    4242925
LUC    2019-07-25    13:01:37    logout

SYSTEM    2019-07-25    12:53:17    disconnect    4242924
JF    2019-07-25    12:53:17    logout
LUC    2019-07-25    11:38:22    login    concurrent
SYSTEM    2019-07-25    11:38:17    connect    4242925
SYSTEM    2019-07-25    11:38:10    disconnect    4242923
LUC    2019-07-25    11:38:10    logout
JF    2019-07-25    10:44:07    login    concurrent
SYSTEM    2019-07-25    10:44:02    connect    4242924
SYSTEM    2019-07-25    10:43:59    disconnect    4242922
JF    2019-07-25    10:43:59    logout
LUC    2019-07-25    10:17:59    login    concurrent
SYSTEM    2019-07-25    10:17:54    connect    4242923
SYSTEM    2019-07-25    10:17:48    disconnect    4242921
LUC    2019-07-25    10:17:48    logout

JF    2019-07-25    09:35:31    login    concurrent
SYSTEM    2019-07-25    09:35:26    connect    4242922
LUC    2019-07-25    08:57:07    login    concurrent
SYSTEM    2019-07-25    08:55:49    connect    4242921

Bror-Erik Kotiranta

7-26-19

Hello Sanjay,

8.5 what version exactly?
Just asking as some 8.5 I´ve seen have more cut-offs than normal. And when the client cut-offs and if you don't have the reconnect option on as automatic, this can happen.
One other occurrence is with concurrent users. The main thing here is that the network between server and client might not be stable, or it can be but the client interprets it as not
Br, Bror-Erik

Sanjay Parbhoo

7-30-19

Hi Bror-Erik

The version is Standard ERP 8.5 2019-06-12 (85310413).

I believe the client should simply just reconnect if there is a network disconnect. Ideally I would like to know if this is a known issue and will be fixed or if more investigation is required.

/Sanjay

Omar Dottin

7-30-19

Hey Sanjay! We currently do not have a known issue as the one you've mentioned. Ideally, the client should auto reconnect to the server if the setting is to auto reconnect. There are many variations to consider regarding disconnects so its difficult to pinpoint exactly what might be causing yours. Can you please submit a bug report through partner portal with a backup using Sample data that we can repeat this issue?

/Omar

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