Forum - Account Reconciliation > Reconciled Balance

Account Reconciliation > Reconciled Balance

Sanjay Parbhoo

2020-02-05

Hi

We have a customer for whom the reconciled balance on the account reconciliation window is incorrect.

How can we run a report to see what that reconciled balance is made up of?
How can the reconciled balance be reset?

Thanks

Kuda Chanengeta

2020-02-07

Hi Sanjay,

Can you run the unoked records report in the technics module just check if the customer unoked some already reconciled payments. As for resetting the reconciled balance, an export/import should fix that. I am currently checking for any report that can give us the make up of the reconciled balance.

Regards

Sanjay Parbhoo

2020-02-10

Created byKuda Chanengeta04:31 7 Feb 2020

Hi Sanjay, Can you run the unoked records report in the technics module just check if the customer unoked some already reconciled payments. As for resetting the reconciled balance, an export/import should fix that. I am currently checking for any report

Thanks Kuda

Are you sure an export import recalculates the reconciled balance? Where is that figure stored?

The account reconciliation report should really do this but you will find that it does not.

Kuda Chanengeta

2020-02-11

Created bySanjay Parbhoo12:10 10 Feb 2020

Thanks Kuda Are you sure an export import recalculates the reconciled balance? Where is that figure stored? The account reconciliation report should really do this but you will find that it does not.

Hi Sanjay

Yes, export import recalculates reconciled balance, I'm not sure which support register it is in, but this support register is not updated if users unok reconciled payments which deletes GL transaction of the payment.

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