Forum - Users getting error You have been disconected by a different user

Users getting error You have been disconected by a different user

Gastón Salomone

5-19-20

Operating system: Windows

Hi,

I have a customer server recently migrated to 8.5 2020-01-07 version.
Because of everybody working from home with some low quality internet/router connection, SERP clients loose connection and tries to reconnect.
Sometimes when that happens They get an error popup that says "You have been disconnected by a different user". Of course this is not the reasons, because User is already logged and is not able to reconnect again.
I found the error number 21610 and has the following comment in hal "/* Login/Reconnect/Logoff */".

Is there any way to avoid this, Maybe to logout old session, set some timeout or anything ?

This was not happening with old 8.4 version.

Pijus Juodis

5-19-20

Hi,

Yes, this has been reported as a bug and is in the queue for development.
I will escalate the issue.

In the meantime, have you tried disabling auto reconnect for some of the clients? It's in User Settings >> Settings >> Local Optional Features >> Reconnect -> set to Never

Aldevinas Katkus

8-26-20

Our clients also suffer from this even all clients working in LAN with their server on premises.

I have told one of the customers to connect via wired connection and then the number of disconnections decreased, but the client is still complaining.
log:
2020-08-26 08:42:23 Database not in Live Mode
2020-08-26 08:42:36 Incoming Connection from: 192.168.1.251:61024
2020-08-26 08:42:38 AID Login Failed 192.168.1.251:61024: AID
2020-08-26 08:42:47 AID Login @192.168.1.251
2020-08-26 08:43:23 Database not in Live Mode
2020-08-26 08:44:21 IRENA/THREAD(16) Report Kainoraštis
2020-08-26 08:44:22 IRENA/THREAD(16) 1 running reports, duration for PriceRn was 0.33 seconds, of which 0.00 was used in 0 steps
2020-08-26 08:44:44 IRENA/THREAD(17) Report Kainoraštis
2020-08-26 08:44:44 IRENA/THREAD(17) 1 running reports, duration for PriceRn was 0.21 seconds, of which 0.00 was used in 0 steps
2020-08-26 08:47:11 AID Incoming Re-Connection from: 192.168.1.169:61111

2020-08-26 08:47:12 Incoming Connection from: 192.168.1.169:61111
2020-08-26 08:47:13 AID Login @192.168.1.169
2020-08-26 08:53:58 SYSTEM Logoff 192.168.1.169:61111: the client closed the connection (1)

The last line shows the client has been disconnected for no reason.
We have fixed Database not in Live Mode issue manually in the technics, but it did not help.

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