Download speed limitations from MyStandard
Eberstein Business Solutions
6-19-20
Operating system: Windows
Dear colleagues,

We have been facing for the past year speed download limitations from MyStandard. To be exact - downloading various files from customers servers file manager function (i.e. hansa.hdb, DB backup).

How does this look like? - After creating an archive and choosing to download that archive, the download speed in rare cases is stable at particular download speed, more often it is jumping from aproximately 1-1,8mb/s to 0-30-300KB/s. These jumps are periodic - meaning - download speed is at highest point for ~4-8seconds and then drops to lovest value for ~5-10seconds at ~0-300KB/s and repeats.


Additionally we established that download speed has limitations and maximum download speed what we had managed to receive from tens of times of downloads was around 2-3mb/s.

Facing issues established in country of Lithuania. In other countries not monitored.

Questions:
1. Is download speed jumps normal to have while downloading files from MyStandard?
2. Is there any limitations of maximum download speed to achieve from MyStandard?
3. Can maximum download/upload speed be increased?
Eberstein Business Solutions
6-19-20
Adding additional comment : When downloading big files (i.e. 6-26GB size) sometimes we face an issue that when there is left only a few hundred of megabytes to end up dowload, we receive a timeout by stopping download process. Sometimes it does not revive download and we need to begin from the bottom and sometimes it does start downloading again, but the timeout period varies from 10min to 60min and even more. These timeouts are big issue as for some cases the downloading period is lasting at least 5-6hours where in the end you get declined download.
Pijus Juodis
6-22-20
Hello,

After discussing this internally, we came to a conclusion that this should be reported as a bug. Please do so, and we will proceed as per usual with the bug fixing process.

Thank you
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